UFM Underwear Customer Service

Orders placed by 1:00 pm M-F will usually ship the same day

United States Retail Customers

International Retail Customers 

Customs Fees (if applicable) Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. UFM is unable to predict or control customs charges as they are levied by the destination country.

Wholesale Customers are shipped UPS and are charged actual cost or we can ship by your account.

Orders shipped to Florida will be subject to Florida Sales Tax.

Other USA locations will not be charged sales tax

Orders shipped to the UK will be subject to 20% VAT and will ship VAT prepaid.  (This avoids the delay, handling fee and the need to pickup from Royal Mail)

Customs Fees (if applicable) Orders shipped outside the United States or the UK may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. UFM is unable to predict or control customs charges as they are levied by the destination country.

We don't like to wear used underwear and we are sure you feel the same!  UFM will accept return of products (within 30 days of purchase) that are UNWORN, UNWASHED and the PACKAGING IS UNDAMAGED. Buyer is responsible for trackable return postage. For exchange or return, please contact us at sales@ufmunderwear.com for an authorization number.  To expedite exchange for size, UFM recommends re-ordering the correct size immediately with a new order.  We will credit your card upon receipt and inspection of the return.

Simply order online or call our customer support at: (866) 521-1118. For Retailers and distributors contact our customer support phone number and dial 4 for retail accounts.

We accept: Visa, MasterCard, Discover, American Express, PayPal

We give our customers the option to create an account when then are checking out. For those customers, they can simply login to view their order and tracking information.