UFM Underwear Customer Service
Underwear For Men is here most hours of the day to service our customers. We greatly appreciate your mens underwear business.
- Shipping & Delivery
- Taxes & Fees
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Shipping & Delivery
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Orders placed by 1:00 pm M-F will usually ship the same day
United States Retail Customers
Shipping Method
Delivery Time
Cost
For orders Less than $35.00 USPS 1st Class
3-9 business days
$2.99
For orders Greater than $35.00 USPS 1st Class
3-9 business days
Free
USPS Priority
2-3 business days
$7.99
USPS Priority Express
1-2 business days
$22.99
International Retail Customers
Shipping Method
Delivery Time
Cost
USPS 1st Class
10-30 Business Days
Actual Cost depending on distance and weight
USPS Priority Mail International
Depends on Country
Actual Cost depending on distance and weight
USPS Priority Mail Express
Depends on Country
Actual Cost depending on distance and weight
Customs Fees (if applicable) Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. UFM is unable to predict or control customs charges as they are levied by the destination country.
Wholesale Customers are shipped UPS and are charged actual cost or we can ship by your account.
- Taxes and Fees
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Orders shipped to Florida will be subject to Florida Sales Tax.
Other USA locations will not be charged sales tax
Orders shipped to the UK will be subject to 20% VAT and will ship VAT prepaid. (This avoids the delay, handling fee and the need to pickup from Royal Mail)
Customs Fees (if applicable) Orders shipped outside the United States or the UK may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. UFM is unable to predict or control customs charges as they are levied by the destination country.
- Returns & Replacements
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We don't like to wear used underwear and we are sure you feel the same! UFM will accept return of products (within 30 days of purchase) that are UNWORN, UNWASHED and the PACKAGING IS UNDAMAGED. Buyer is responsible for trackable return postage. For exchange or return, please contact us at sales@ufmunderwear.com for an authorization number. To expedite exchange for size, UFM recommends re-ordering the correct size immediately with a new order. We will credit your card upon receipt and inspection of the return.
- Ordering
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Simply order online or call our customer support at: (866) 521-1118. For Retailers and distributors contact our customer support phone number and dial 4 for retail accounts.
- Payment, Pricing & Promotions
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We accept: Visa, MasterCard, Discover, American Express, PayPal
- Viewing Orders
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We give our customers the option to create an account when then are checking out. For those customers, they can simply login to view their order and tracking information.
